Had an oddly disturbing exchange with a customer on Friday. Guy ordered a traditional cappuccino. After he's done drinking it, he comes up to the counter and asks us to fill the 6 ounce cup with French Roast.
For free.
Obviously we don't do this. We offered to fill it for 50 cents, or half our price for in-store refills in 12 ounce ceramic cups.
Guy points to his face and says we won't be seeing it again, adding that we don't respect the customer and that the staff at Coffee Tree does this for him all the time.
We're scratching our heads trying to understand how not giving away free product to a guy we've never seen before was disrespectful to anyone. In our world it would be more disrespectful to not bother learning our trade and charging premium prices for crummy coffee and espresso drinks, which is all-too common in these parts.
But humor us for a moment and let's take a closer look at what the guy was asking for. In a good month, we (the owners) get to take about 10% out of the business. Our cost of goods for the free French Roast the guy was asking for equalled 11% of the gross profit margin of his cappuccino. In other words, he was asking us to give up our income (plus some) on his behalf and labeling our unwillingness to do so as disrespectful.
Leaves us wondering what kind of business this guy is in and what he's willing to give away on a daily basis.
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