We've been asked a bunch of questions lately that we think a lot of you (ok, maybe a half dozen of you) have been thinking about yourselves, so we're going to post and answer a few.
1. What's up with this new 5pm closing time?
It could've been a 4pm closing. At least on weekends. The new call center across the street keeps us busy till about 4:30 on weekdays. After that it's tumbleweeds. And the call center isn't open Saturday or Sunday. So think of it as we're open on weekends an hour longer than we probably should be.
From a business perspective, we've traded the highly unprofitable 5pm-6pm slot for four extremely profitable hours at the Farmers@Firehouse market on Saturday mornings. If you were in our shoes, you'd have wondered what took us so long to pull that trigger.
Continue reading "The Mailbag" »
The past week is one we'd like to put behind us. With luck we'll have our Linea back tonight with not only new tubing, but a complete cleaning. The old "barista code" (a good barista can master any machine, any grinder...) has really been put to the test with the loaner espresso machine we've had. Not to mention it's ugly as all get out and an ergonomic nightmare.
We've managed OK with espresso, but if your latte designs in your cup haven't been as nice as with the Linea... well, there are limits as to what we can do with this steam pressure and these wands (let's just pretend we're in Italy for this week, ok?)
Meantime, we had some things in the works that we've continued to work on, and they're coming regardless of whether the Linea is back from the shop.
Continue reading "Testing, Testing, 1-2-3..." »
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