Seems a few people were upset at the Open Amp Night a week ago last Friday. We're still learning about details, but it sort of goes like this...
-We labeled the evening "Open Amp Night, Hosted by Mark Shuttleworth". We agreed that Mark would be in charge of the event, including confirming all acts before the evening's performance.
-Posters were on display in the store with instructions to call Mark if you were interested in performing.
-Somebody came into the store and asked about playing, apparently figuring that "Open Amp" implied "just show up", not unlike what the Coffee Den was doing. One of our staff incorrectly assumed that was the case and told this person, a guitarist, to "just show up."
-Friday night rolls around and Mark has several acts ready to go, figuring he's done his job and is all set. He's got everyone on a tight schedule.
-The person who was told to "just show up" just showed up. And Mark had no place to put him on the bill without reworking everything. To complicate matters, the unconfirmed guitarist had brought his family to watch.
-Somewhere along the Mark allegedly expressed frustration and said something that was taken by the guitarist as an insult.
-The result was bad feelings about Aldo Coffee Co.
What's disappointing to us is that we didn't learn about this until after the fact. The evening was supposed to be enjoyable for everyone involved and for several people it wasn't.
We take full responsibility. We should have made it clearer to our staff that those interested in perfoming had to call Mark first. We will also rename future "Open Amp" nights to something else that doesn't imply "just show up".
And we should have been monitoring the situation instead of leaving it up to Mark, who was put in an awkward situation because we had hired him specifically to do quality control on the acts prior to allowing them to perform.
A better solution could have been achieved.
Unfortunately we don't have the guitarist's name or contact info. So we don't know who to apologize to. If you know the person, please let us know how to contact him.
Recent Comments